Help Center

Need help? You may find quick answers below.
If you still need assistance, feel free to contact us.

Orders

Q: Where is my order?
A: Once your order is shipped, a tracking number will be sent to your email.

Q: Can I change or cancel my order?
A: Orders can only be changed or cancelled before they are processed or shipped.

Q: I entered the wrong address. What should I do?
A: Please contact us as soon as possible so we can assist you.

Q: How long does delivery take?
A: Delivery usually takes 3–7 business days depending on your location.

Q: Do you ship internationally?
A: Yes, we ship to selected countries and regions.

Q: How can I track my order?
A: Tracking details will be sent to your email once your order is shipped.

Q: Can I return my item?
A: Yes, returns are accepted within our return policy period if conditions are met.

Q: How do I request a return?
A: Please contact our support team with your order details to start a return request.

Q: When will I receive my refund?
A: Refunds are processed after we receive and inspect the returned item.

Q: Are your products safe?
A: Yes, all Babyqueen products are made with tested and certified materials.

Q: How should I care for my product?
A: Please refer to the product page or product care instructions.

📧 Email: babyqueen-wm1@outlook.com

📞 Phone (Priority Support): (+852) 5449 4061

Response time: within 48 business hours (urgent cases prioritized)