Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at babyqueen-@outlook.com. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at babyqueen-@outlook.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at babyqueen-@outlook.com.

Return & Refund Policy

Thank you for shopping at babyqueen.net. We are committed to providing you with high-quality products and a satisfying shopping experience. If you are not satisfied with your purchase, we offer a 30-day return and refund service. Please read the following policy carefully to ensure you understand the process and conditions for returns and refunds.

 

1. Return Eligibility

We offer a 30-day return policy. You have 30 days after receiving your item to request a return.

To be eligible, items must be:

  • Unused and in original condition
  • With original packaging, tags, and all accessories
  • Accompanied by proof of purchase

Eligible return cases:

  • Defective, damaged, or incorrect items
    Contact us within 24 hours of delivery. We will cover all return shipping and replacement costs.
  • Change of mind
    Items must be unused and uninstalled. Return shipping costs are the responsibility of the customer.

Non-returnable items:

  • Used or opened items without quality issues
  • Customized or personalized products
  • Items damaged due to misuse

2. Return Process

  1. Contact us with your order details and reason for return (images optional).
  2. Get approval & instructions
    • Quality issues: prepaid return label provided
    • Non-quality returns: customer arranges shipping
  3. Ship the item back following instructions, including all original contents

Returns sent without approval will not be accepted.

3. Refund Policy

Once we receive and inspect your return, we will notify you by email.

  • Processing time: 1–2 business days after approval
  • Refund arrival: typically 7–15 business days (depending on your bank)

Refund details:

  • Quality issues / wrong item: full refund (product + shipping)
  • Change of mind: product cost refunded only (shipping not included)

4. Exchanges

To exchange an item, contact us first.
The fastest way is to return the item and place a new order once approved.

5. Order Cancellation

  • Orders can be canceled before shipment
  • Shipped orders must follow the return process