Warranty Policy

Warranty Policy

Thank you for choosing Babyqueen. We stand behind the quality and reliability of our products.

This Warranty Policy explains your coverage and how to make a claim.

1. Warranty Coverage

All Babyqueen products come with a 1-year limited warranty from the date of purchase.

This warranty covers defects in materials and workmanship under normal use.

What is covered:

  • Manufacturing defects in materials or workmanship
  • Functional failure under normal use
  • Repair or replacement of defective items

2. Warranty Exclusions

This warranty does not cover:

  • Misuse, abuse, or improper handling
  • Normal wear and tear
  • Accidental damage or external impact
  • Unauthorized repairs or modifications
  • Improper storage or maintenance

3. How to File a Warranty Claim

If you experience an issue, please contact us immediately:

📧 Email: babyqueen-wm1@outlook.com
📞 Phone (Urgent Support): (+852) 5449 4061

Please include:

  • Order number
  • Description of the issue
  • Photos or videos (if available)

Our support team will respond within 48 business hours.
Urgent cases via phone will be prioritized.

4. Warranty Service Options

Depending on the issue, we may offer:

  • Troubleshooting support
  • Replacement parts
  • Product replacement
  • Repair or refund (where applicable)

5. Shipping for Warranty Claims

If a return is required, we will provide instructions.

Return shipping responsibility may vary depending on the case and location.

6. Limitation of Liability

Babyqueen is limited to repair or replacement of the defective product.

We are not responsible for:

  • Indirect or consequential damages
  • Loss of use or time
  • External damage caused by product use

7. Warranty Transfer

This warranty applies only to the original purchaser and is non-transferable.

8. Contact Us

📧 Email: babyqueen-@outlook.com
📞 Phone (Priority Support): (+852) 5449 4061
📩 Business: babyqueen-@outlook.com

Response time: within 48 business hours (urgent cases prioritized)